Refund policy
HADHANELLE Mindful Boutique
Last updated: 11/1/25
Thank you for supporting a small, woman-owned business. Each item is created with care and intention, and I want you to love your purchase. Please read the policy below for returns, exchanges, and refunds.
1. Returns
Because our products include jewelry, makeup tools, and personal-use items, we are only able to accept returns for:
-Damaged items
-Defective items
-Incorrect items received
For hygiene and safety reasons, I cannot accept returns for:
-Jewelry that has been worn
-Makeup brushes or beauty tools that have been used
-Items purchased by mistake
-Items that no longer have their original packaging
2. Exchanges
If your item arrives damaged or defective, I’m happy to replace it with the same product.
Please contact me within 7 days of delivery so I can help quickly.
3. Refunds
Refunds are issued for damaged or defective items only.
To request a refund:
-Email me at [your email] with your order number
-Include a clear photo of the issue
-I’ll respond within 24–48 hours with next steps
If approved, refunds are issued to your original payment method.
4. Lost or Delayed Packages
Once your order ships, tracking will be provided. If USPS/UPS is experiencing delays, I will help guide you through the tracking process, but I cannot issue refunds for carrier delays.
If a package is marked “delivered” but you did not receive it, please contact your local carrier first, then reach out for further assistance.
5. Cancellations
Orders may be canceled only before they are shipped.
Once an order is shipped, it cannot be canceled.
6. How to Reach Me
If you have any questions about your order, please reach out — I’m here to help and always want you to have a positive experience.
📧 Email: info@hadhanelle.com